Return Policy

There are a number of specific cases where a product cannot be returned:

• When submitting a return request after the specified time, which is 48 hours from the date of receipt.

• When the product has been used, damaged, or not in the same condition you received it.

• Damaged products are covered by the manufacturer's warranty.

• Consumer products that have been used or installed.

• Products whose serial numbers have been tampered with or removed

1. If I receive an item incorrectly/damaged, how can I get my money back?

When you receive the item in a damaged condition and not closed properly, you can then return the item to us in the same condition in which you received it and in the same original packaging. It is preferable to check the order upon receipt and return the unwanted items with the same delivery representative. As soon as we receive the item, we will inspect it, and if it is found to be defective or damaged, we will immediately start the procedures to return your money to you, whether you paid for the item or paid to ship that item and deliver it to you.

2. The item I received was not the same as the item I ordered, how can I return it?

First of all, we apologize for this unintended error. In this case, you can return the item in the same condition and packaging that you received it and send it to us, and it is preferable to return it with the same delivery representative. As soon as we receive the item, we will immediately start the process of returning all the money you paid to you.

3. I changed my mind and no longer want the item I bought, can I return it? 

Of course, you can return that item that you no longer want to own, we understand the buyer's right to get exactly what he wants from the goods he wants in addition to his right to change his mind regarding his purchase of a commodity. In this case, all you have to do is contact us to cancel your order and we will give you a full refund

If you have received the item, you will be able to return it within 24 hours from the date you received it, provided that the item is not

• It is included in the list of items that cannot be returned

• The item is not listed with a label showing that the item cannot be returned

• The item must be returned in the same condition in which it was received with its packaging.

• The item is not included in the list of offers and discounts

In any case, you can send us an email at info@vasilia.com or call us at Vasilia at (07728788868 or 07828788868).

4. What happens if I purchased a product from Vasilia outside Iraq via international shipping and wanted to return the product?

In this case, you must send the product to your own account through an international shipping company. Goods that can be returned must not be listed in the following points:

• It is included in the list of items that cannot be returned

• The item is not listed with a label showing that the item cannot be returned

• The item must be returned in the same condition in which it was received with its packaging.

• It should not be included in the offers and discounts

5. What items cannot be returned?

Items that you cannot return are:

• All items clearly stated that this item cannot be returned.

• When the seller's feedback on the item is clear that the item cannot be returned after it has been sold

• All goods that fall under the following categories:

• Cosmetics and perfumes

• All goods and products included in offers and discounts are

• Network marketing products.

6. How much time does the freight broker need to be able to receive and deliver the returned goods?

Under normal circumstances, the shipping broker will contact you within two to five working days from the date you request the return of the item.

7. Can I return the item I purchased after 24 hours?

In the event of some circumstances that prevented you from returning the item within 48 hours from the date of receipt, please contact us in Vasilia at (07728788868 or 07828788868), or send a complaint via email to info@vasilia.com.

8. How can I get my money back on my credit card?

The refund is very fast and smooth after the item is received. If you have paid for the item via one of the various electronic means (such as credit cards, etc.), then the amounts paid will be returned directly to your card. The duration of receiving funds varies from person to person depending on the requirements of your bank, sometimes it takes a month to be able to get your money back.

9.  If I pay cash on delivery, how can I get my money back?

The refund is very fast and smooth after the item is received. If you pay the price of the item in cash when you receive it or via, the amount paid will be returned by the delivery representative to you upon receipt of the returned materials from you or transferred to a balance that will be added to your account with us in Vasiliah in order for you to use this balance to purchase another item.

10.  I no longer have the original cover of the item, how can I get my money back?

Vasilia enables you to get your money back in full if the item's cover is complete in terms of the cards on it only. In case you lose this packaging, please contact us at you Vacilia on (07728788868 or 07828788868), or send email to Info@vasilia.com )

11.  Can I exchange an item I no longer want for another item?

Vasilia does not provide buyers with the possibility to exchange or change one commodity for another.